Download 2023-2027 Strategic Directions
Download 2021-2022 Strategic Directions
Read our 2018-2021 Strategic Directions.
Annual Report and Financial Statements
Performance Measurement
We consider ourselves to be a learning organization with a commitment to continuous and ongoing improvement. Our Performance Measurement System establishes a process for assessing the effectiveness, efficiency, accessibility and satisfaction with the agency’s business and service functions from multiple points of view.
The overarching goal of our performance improvements efforts is to ensure continued service excellence in response to the ever increasing pressures of our internal and external environments.
Here are our most recent plans and outcomes (in PDF format):