1-855-310-COPE (2673)

Community Crisis Response Service

Your Support Services Network offers the Community Crisis Response Service for persons living in York Region, South Simcoe and North York who are having a mental health crisis, and their family or friends.

By calling our toll free number 1-855-310-COPE (2673) or (TTY) 1-866-323-7785 , you can speak with a crisis worker anytime you need to. The crisis worker will provide an immediate telephone/text response in a variety of situations, such as if you are feeling depressed, distressed, lonely, anxious, scared, angry or are worried that you have no where to go.

You can also text us at 1-855-310-2673 or chat with a crisis worker online via our Live Chat.

Telephone support is available in North York, York Region and South Simcoe.

To ensure service excellence, calls are recorded for quality and training purposes. 

In-person support is available in York Region and South Simcoe only. ** We’re sorry. This service is not available at this time. Please check back for updates **

Frequently Asked Questions

A:  We are doing this to ensure quality service and support for training new staff. Provide reassurance that calls are not kept indefinitely. Recordings are stored in our secure caller system.”

One month. They will then be automatically erased.

Supervisors responsible to training staff and ensuring quality standard are adhered too.

You can call and chose to remain anonymous, however, the call will be recorded.

What is the Community Crisis Response Service?

The Community Crisis Response Service, through various community partnerships, and as part of the Integrated Child and Youth Mental Health Crisis Response Service, supports children and adolescents who are experiencing a mental health crisis. As well, it supports seniors, their families and their caregivers who live and cope with dementia, mental illness and other neurological conditions at home, in long-term care facilities or elsewhere.

YSSN’s Community Crisis Response Service includes:

  • Telephone, Text, Live Chat Response
  • Mental Health Support Team
  • Short-Term Crisis Beds
  • Crisis Peer Support

Satisfaction Survey for Community Crisis Response

YSSN is committed to providing the highest possible quality of care to our clients.  In order to help us do that, we are asking you to complete this brief confidential survey about your experiences with our Crisis Response Services so we can continue to do what we do well and to make improvements where needed.

Your feedback is important to us.  Please click here to take our survey.

Thank you.

The Community Crisis Response Telephone Service is available
24-hours-a-day, 7 days-a-week

To speak with someone and find out more, please call:

1-855-310-COPE (2673)

(TTY) 1-866-323-7785