Your call is anonymous unless we are required by law to disclose information for safety or legal purposes.
YSSN partners with police, paramedics, mental health and housing providers in the delivery of crisis services.
* Please note that calls may be recorded for training purposes. For more frequently asked questions, please see below.
YSSN believes everyone deserves respect. We are committed to offering a safe space for all that is free of bullying, threats and abuse. Polite, considerate and non-threatening language is required for all conversations.
"We are lucky to have 310-COPE crisis when we are in need. To me, it is a safe and supportive haven where all my needs are met with staff that care and treat me with compassion."
YSSN's 310-COPE may record calls to ensure quality service and support for training new staff. Please note that call recordings are securely stored and not kept indefinitely.
One month. They will then be automatically erased.
You can call and choose to remain anonymous, however, the call will be recorded.
Supervisors responsible to training staff and ensuring quality standard are adhered to.
You can call and chose to remain anonymous, however, the call will be recorded.
Satisfaction Survey YSSN is committed to providing the highest possible quality of care to our clients.
Please take this brief confidential survey about your experiences with our Crisis Response Services so we can continue to do what we do well and to make improvements where needed
