May312022
Advocating for TreatmentCaregiver Corner

The Covid-19 pandemic has changed the way we interact and it is likely that you will be placed in a situation where mental health support services are provided virtually.  This should not be a cause for concern, your virtual doctor’s appointment will provide you with the same level of expertise as an in office appointment or face to face group.  The following are some tips to help you prepare and get the most out of your digital consultation or support group.

Prepare ahead of time for virtual appointments

  • Confirm when your remote consultation will take place and let your doctor know if you have a preference for a phone or video session.  If you simply are not comfortable with the technology or the idea of a virtual session, be honest and ask to see someone in person.  Just be prepared for the potential of the meeting being delayed.
  • Find a quiet and confidential place to hold the meeting so you can focus your attention on the discussion.  If this is not possible, make it clear to the other party when you are making the appointment.
  • Have a pen and paper available to take notes.  If there is anything else you think you might need to be comfortable (tissues, water, fidget spinner) have it on hand as well.
  • Like you would with an in-person appointment, take the time to prepare in advance.  Have a list of your current medications available, any health changes and write down any important questions that you would like to ask.
  • Have a “Plan B” ready in case there are technical issues such as a problem with your internet connection.  When scheduling the meeting, let the clinician know how to reach you by phone, just in case.

Check you technology prior to the meeting

  • Ensure your device is in working condition to minimize technical problems.
  • Have your device fully charged ahead of time and keep a charging cord handy, in case it is needed.
  • Download the video conferencing program and test your computer’s microphone and speakers in advance of the meeting.
  • If possible, review an online tutorial and familiarize yourself with the program.
  • Ask for help if needed. If possible, do a practice run with a friend or family member.
  • Login a few minutes early to make sure everything is working.

Video Conferencing  Etiquette

  • Equipment:  Always ensure you can see yourself in the video window before clicking “Join meeting”.  Be mindful of lighting.
  • Mute your system if you aren’t talking to minimize feedback and prevent audio problems.
  • You are on camera!  Assume that the other people connected to the event are able to see your environment and what you are doing at all times.
  • Join on time – this will help to avoid any disruptions and allow everyone to make the most of your time together.