You are entitled to the following rights when you receive support from York Support Services Network:

• The right to equal treatment regardless of skin colour, age, sex, gender identity, sexual orientation, religion,  language or ability.
• The right to be treated with courtesy, dignity and respect, and to be served in a way that respects your individual needs including those based on your own ethnic, spiritual, language, family and/or cultural needs.
• The right to have any information about you kept confidential unless you give us permission to share it, or we are required to share it by law.
• The right to effective communication that allows you to clearly understand what giving or refusing consent means, and the right to choose the option that works best for you.
• The right to ask to see any records we keep about our work with you. (YSSN may store your information in written and/or computer files).
• The right to privacy when you meet with any YSSN staff member and the right to have all other types of communication kept confidential.
• The right to be free from harm, including mental, physical, verbal, emotional and financial abuse.
• The right to access services and supports that you are eligible to receive, including the right to participate fully in making informed decisions about what you need, to develop a plan that works best for you, and to make changes to the plan at any time.
• The right to have qualified people working with you and to know the qualifications of those people.
• The right to disagree with your worker.
• The right to make suggestions or to complain on behalf of yourself or others, and to have your complaints and suggestions responded to without negative consequences.
• The right to be involved in your discharge planning once your service with YSSN is complete, including access to information about various other support options available in the community.

Download a PDF version here.